Shipping Policy

The only shipping carrier we use is UPS. We can have them delivered straight to your door, or held for pick up at your nearest UPS store.  Shipping charges are calculated at checkout and are exact.

 WE RESERVE THE RIGHT TO DELAY SHIPPING DUE TO WEATHER CONCERNS FOR UP TO 14 DAYS IF NEEDED. This usually only happens when temperatures are above 90 deegress or below 10 degrees. Another cause would be severe weather in our state, which could potentially delay the carrier getting them on time.

At this time we do not ship air cargo or USPS.

 

Live Arrival Guarantee Policy

All of our fish are guaranteed to arrive alive with 1 day shipping. This means that if any fish arrive deceased, we will reimburse monetary value per deceased fish or send replacements at our discretion. In order to qualify for reimbursement for any fish that are deceased upon arrival, you must send us CLEAR pictures of the deceased fish still in the original shipping bag within 1 hour of the delivery time. You can send them via the chat on this website or email them directly to us at sandcityaquatics@gmail.com

 

WE ARE NOT RESPONSIBLE FOR ANY DELAYS CAUSED BY THE SHIPPING SERVICE OR LOST/STOLEN PACKAGES AFTER DELIVERY HAS BEEN MADE. Shipping costs are non refundable.